What is your returns policy?
We want you to be delighted with your purchase which is why we offer a no fuss 14 day money back guarantee. If for any reason you are unhappy with your purchase, you can return it to us in its original condition and packaging, within 14 days of the date you received the item. Once the return for the products is being processed we will refund delivery costs paid by the customer when the order was initially placed. Your statutory rights will not be affected by the additional 14 day money back guarantee.
How do I return unwanted goods?
- To request a return please email email@example.com
- To return your product, you should mail your product to:
- Unit 3 Maxted Court
- Maxted Road
- Hemel Hempstead
- HP2 7BL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund upto a nominal amount of £3.95
Once we have received the items and if appropriate, any packaging, a refund will be credited via the original payment method used within 7 working days. Please note the legal requirement for refunds is 30 days, however we endeavour to refund before this time.
What products are non-returnable?
For hygiene reasons we are unable to give refunds on our filled products (duvets, pillows & mattress toppers). This does not affect your statutory rights.
How do I return a faulty or defective item?
Please contact us on firstname.lastname@example.org with full details of the faulty product and we will arrange for the item to be returned and subsequently inspected by a member of our quality control team.
The phone is manned at the following times:
- Monday to Thursday: 9am - 5pm
- Friday 9am - 5pm
How do I return an item under the 'Distance Selling Regulations' ?
You have the right to withdraw from the purchase of an item within 7 working days after the date of delivery. If you cancel within this period of 7 working days, you must inform us in writing or by email at email@example.com. When completing the returns information on the dispatch note, please give the reason "I just don't want it anymore" and return the items within 14 days following the date that you expressed your wish to return the items.
Unit 3 Maxted Court