About Deyongs
Who are Deyongs?
Deyongs is one of the UK's oldest home textiles businesses, trading since 1846. We're a 7th-generation family business run by brothers Daniel and Oliver Deyong, based in Hemel Hempstead, Hertfordshire. We design and supply premium bedding, towels, throws, cushions, and heated blankets across five brands: Deyongs 1846, The Lyndon Company, Lobster Creek, Cozy Time, and House of Norris.
Where are Deyongs products made?
We work with long-standing partner factories across the UK, Europe, and Asia, chosen for their quality, craftsmanship, and ethical standards. We were one of the first British home textiles businesses to source from Hong Kong and India in the 1960s, and we continue to travel the world to find the best makers for every product we sell.
Orders & Delivery
How long does UK delivery take?
Most UK orders are dispatched within 1–2 working days and delivered within 3–5 working days via our courier partner. You'll receive tracking information by email as soon as your order ships.
Is delivery free?
UK delivery is free on all orders over £50. Below that, a standard delivery charge applies at checkout.
Do you ship internationally?
We currently ship to the United Kingdom. We're working on expanding to Europe and other markets — sign up to our newsletter to be the first to know when international delivery goes live.
Can I track my order?
Yes. As soon as your order leaves our warehouse we'll email you a tracking link so you can follow it to your door.
Returns & Exchanges
What's your returns policy?
We offer a 30-day returns policy on unused items in their original packaging. For full details, see our returns policy.
How do I return an item?
Email us at hello@deyongs.com within 30 days of receiving your order and we'll guide you through the process. Please include your order number so we can find your purchase quickly.
Can I exchange a product?
Yes. If the size, colour, or pattern isn't quite right, get in touch and we'll arrange an exchange. Items must be unused and in original packaging.
Products & Care
How do I care for my Deyongs towels?
Most Deyongs towels can be machine-washed at 40°C and tumble-dried on a low heat. For full care instructions, read our guide: How to care for your towels so they last years.
What thread count should I look for in bedding?
Thread count matters, but it's not the whole story. A 200–400 thread count in long-staple cotton will typically feel cooler, softer, and more durable than a high-thread-count blend. See our deeper guide: What thread count actually means (and why it's not everything).
What's the difference between Egyptian cotton and Turkish cotton?
Egyptian cotton has longer fibres that produce a finer, silkier feel, while Turkish cotton is typically quick-drying and slightly more absorbent. Both are excellent; the right choice depends on whether you prioritise softness or absorbency. Read our full comparison: Egyptian vs Turkish cotton.
Are your heated throws safe to sleep under?
Our heated throws are designed for warmth while relaxing, not for overnight use. They include automatic shut-off timers for safety. See our guide for full details: Heated throws: everything you need to know before buying.
Account & Payment
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and Klarna (Pay in 3 / Pay later).
Is checkout secure?
Yes. All payments on deyongs.com are processed through Shopify Payments, which is PCI-DSS compliant. Your card details are never stored on our servers.
Still need help?
Email us at hello@deyongs.com or reach us via the contact page. We typically reply within one working day.