Refund Policy for Deyongs
Refund Policy
What is your returns policy?
We want you to be delighted with your purchase which is why we offer a no fuss 14 day money back guarantee. If for any reason you are unhappy with your purchase, Products must be unused and in original condition, including all packaging and tags in tact, in order to be eligible for an exchange or refund, within 14 days of the date you received the item.
Packaging or not resalable:
If your item is not in its original packaging and cannot be resold then we cannot process your refund.
How do I return unwanted goods?
- To request a return please email customerservices@deyongs.com
- To return your product, you should mail your product to:
- Unit 3 Maxted Court
- Maxted Road
- Hemel Hempstead
- HP2 7BL
Postage and shipping You will be responsible for paying for your own shipping costs for returning your unwanted product.
When returning an item, please make sure it is sent recorded delivery and you have a receipt.
Once we have received the items and if appropriate, any packaging, a refund will be credited via the original payment method used within 7 working days. Please note the legal requirement for refunds is 30 days, however we endeavour to refund before this time.
What products are non-returnable?
• Any Product(s) returned must be sent to us within 14 days from the date you notify us of your intention to return the Product(s).
• Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
• All Products are inspected on return.
• Returned Products must be unused and unwashed.
We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.
If a Product is returned to us that has been used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.
How do I return a faulty or defective item?
We will offer upto 6 months on our products for any manufacturing weaving defect. This does not include damage from a washing machine or tumble dryer, discolouring from washing powders, discolouring from perfumes, makeup, stains from food etc.
Please contact us on customerservices@deyongs.com with full details of the faulty product and we will arrange for the item to be returned and subsequently inspected by a member of our quality control team.
The phone is manned at the following times:
- Monday to Thursday: 9am - 5:30pm
- Friday 9am - 4pm
Returns address:
Deyongs Ltd
Unit 3 Maxted Court
Maxted Road
Hemel Hempstead
Hertfordshire
HP2 7BL